Sanoma Technology Operations is looking for a dynamic professional for the role of
SERVICE MANAGER End User Services (EUS)
to reinforce the Operations End User Services team in Netherlands.
Operations ensures the IT service management processes, IT infrastructure and IT operations for Sanoma and is responsible for the development and maintenance of the ICT infrastructure. The End User Services are the “IT for Sanoma employees” and will have a demand on global level.
As a Service Manager EUS you will make a large contribution in our ambition to deliver the best services to our customers. You are responsible for day-to-day service delivery management as well as managing the outsourcing partners and operating the business facing service aspects. Your scope will be the general Service desk, End User Computing, Application packaging, Collaboration Tools (e.g. O365), Asset – and License management. You work closely together with the Service Owner and other Service Managers.
Who are you:
An experienced Service Manager with a solid track record within complex End User Services environments. You combine an open- and proactive personality business sensitivity and a healthy appetite to improve. You’re aware that issues do not always happen during office hours and don’t mind to take ad-hoc action. Hands-on experience with service management processes is essential.
This position is based in Hoofddorp, Netherlands
We offer you a key position with interesting and challenging tasks, a good view to the Sanoma Group and excellent opportunities for professional growth. You will be part of a highly motivated and experienced team in an open and informal setting, where initiative is expected and rewarded. Come and join us in an exciting transformation to a multimedia future. Contract is 12 months fixed term with an option permanent contract. Welcome to Sanoma!
Are you interested in this position? We look forward to receiving your cv and motivation letter. Mail to: firstname.lastname@example.org
For more information, please contact the Service Owner End User Services Kirsi Thorsen, email@example.com
Sanoma is a front running media and learning company impacting the lives of millions every day. We provide consumers with engaging content, offer unique marketing solutions to business partners and enable teachers to excel at developing the talents of every child.
With companies operating in Finland, the Netherlands, Belgium, Poland and Sweden, our net sales totalled EUR 1.6 billion and we employed more than 5,000 professionals in 2016. Sanoma Media Netherlands has the broadest and leading portfolio in the Netherlands. With strong brands in magazines, websites, video apps, events, content marketing and e-commerce, Sanoma is a leading media company. The portofolio is composed of over 30 different brands. To name a few: Autoweek, Donald Duck, Flow, Libelle, LINDA., Margriet, NU.nl, Scoupy, Libelle Zomerweek, VIVA400, vtwonen en Veronica Magazine.