Service Manager End User Services ( EUS) - Sanoma

Sanoma Technology Operations is looking for a dynamic professional for the role of

SERVICE MANAGER End User Services (EUS)

 to reinforce the Operations End User Services team in Netherlands.

The department

Operations ensures the IT service management processes, IT infrastructure and IT operations for Sanoma and is responsible for the development and maintenance of the ICT infrastructure. The End User Services are the “IT for Sanoma employees” and will have a demand on global level.

The position

As a Service Manager EUS you will make a large contribution in our ambition to deliver the best services to our customers. You are responsible for day-to-day service delivery management as well as managing the outsourcing partners and operating the business facing service aspects. Your scope will be the general Service desk, End User Computing, Application packaging, Collaboration Tools (e.g. O365), Asset – and License management. You work closely together with the Service Owner and other Service Managers.

Who are you:

An experienced Service Manager with a solid track record within complex End User Services environments. You combine an open- and proactive personality business sensitivity and a healthy appetite to improve. You’re aware that issues do not always happen during office hours and don’t mind to take ad-hoc action. Hands-on experience with service management processes is essential.

Must haves:

  • Expert knowledge of IT service management specifically related End User Service delivery management support
  • Expert service management knowledge in a multi-vendor environment
  • ITIL knowledge (min. requirement ITIL Foundation certificate)
  • Expert knowledge of ITSM best practices and standards
  • Good knowledge of technologies within End User Services, e.g. O365, End User Computing
  • Experience in supplier management
  • Experience in operating in the multi sourcing environment
  • Ability to operate at required service level
  • Ability to continuously improve productivity
  • Ability to ensure and monitor processes and procedures, documentation and quality
  • Ability to contribute to development of policies, standards and procedures for the End User Services
    • Experience in event management, incident management, service request fulfilment, access management and problem management
  • Experience in managing large vendors in outsourced environments
  • Fluency in English, both written and verbal
  • Excellent interpersonal and communication skills
    • At least 5 years of experience in senior IT support positions, preferably in service management & operations solutions in a large-scale environment in private and public cloud
  • Team working skills
  • Communication skills
  • Negotiation skills
  • Ability to describe and understand IT services in conceptual level
  • Problem solving skills and solution orientation

This position is based in Hoofddorp, Netherlands

Offer

We offer you a key position with interesting and challenging tasks, a good view to the Sanoma Group and excellent opportunities for professional growth. You will be part of a highly motivated and experienced team in an open and informal setting, where initiative is expected and rewarded. Come and join us in an exciting transformation to a multimedia future. Contract is 12 months fixed term with an option permanent contract.  Welcome to Sanoma!

Interested?

Are you interested in this position? We look forward to receiving your cv and motivation letter. Mail to: kirsi.thorsen@sanoma.com

Additional information

For more information, please contact the Service Owner End User Services Kirsi Thorsen, kirsi.thorsen@sanoma.com

 

About Sanoma

Sanoma is a front running media and learning company impacting the lives of millions every day. We provide consumers with engaging content, offer unique marketing solutions to business partners and enable teachers to excel at developing the talents of every child.

With companies operating in Finland, the Netherlands, Belgium, Poland and Sweden, our net sales totalled EUR 1.6 billion and we employed more than 5,000 professionals in 2016. Sanoma Media Netherlands has the broadest and leading portfolio in the Netherlands. With strong brands in magazines, websites, video apps, events, content marketing and e-commerce, Sanoma is a leading media company. The portofolio is composed of over 30 different brands. To name a few: Autoweek, Donald Duck, Flow, Libelle, LINDA., Margriet, NU.nl, Scoupy, Libelle Zomerweek, VIVA400, vtwonen en Veronica Magazine.